General Terms and Conditions of Sale

Article 1: Preamble

These general terms and conditions of sale apply exclusively between the entity named AGENCE YOU ARE ME (hereinafter “We”) and any person visiting or making a purchase (hereinafter “You”) via the website agenceyouareme.com. As these general terms and conditions of sale may be subject to modifications, the applicable conditions are those in force on the website agenceyouareme.com at the date your order is placed.

Article 2: Contract Agreement

You declare that you are at least 18 years old and have the legal capacity or possess parental authorization to place an order on the website agenceyouareme.com.
After placing your order, a confirmation email listing all the ordered items will be sent to you.
This email constitutes our acceptance of your order and thereby forms the sales contract between You and Us.

Article 3: Availability

Items in stock are shipped within 24-48 hours.
If, despite our vigilance, unavailable items cannot be restocked due to a stock rupture of our suppliers, we will inform you by email as soon as possible. Consequently, your order will be canceled and the refund will be processed immediately.

Article 4: Prices

The prices displayed on the website agenceyouareme.com are indicated in euros, including all applicable French taxes (French VAT and other applicable taxes). They do not include shipping fees, which are charged in addition and indicated before the final confirmation of the order form.

The prices do not include any customs fees or taxes for deliveries to countries other than France.

Any order placed on AGENCE YOU ARE ME and delivered outside Metropolitan France may be subject to additional taxes and customs duties imposed when the package reaches its destination. The buyer acknowledges being fully aware of the applicable legislation in his/her country before ordering from AGENCE YOU ARE ME. These taxes are the responsibility of the buyer and fall entirely under his/her responsibility in terms of declarations and payments to the competent authorities in his/her country.

Article 5: Payment

You can make the payment by credit card

Article 6: Shipping

We deliver via mondospedizioni; products are shipped from Italy.

Items in stock are shipped within 24-48 hours.
The average shipping times are indicated during the final confirmation of your order.

In the event that you have any doubt whatsoever about the condition or the contents of your package, you may contact us by email at contact@agenceyouareme.com, specifying your order number.

Article 8: Returns

In accordance with Articles L.120-20 and following of the Consumer Code, you have a period of fourteen (14) days to exercise your right of withdrawal without having to provide any justification or pay any penalties. However, the return shipping costs are at your expense.
In the case of delivery of an item that is not in accordance with your order, or is damaged during delivery, you must contact us no later than the first business day following the day of receipt directly by email at contact@agenceyouareme.com.
We will then indicate the procedures to follow based on the situation. If we agree to replace a damaged or non-compliant product, the replacement product will be sent to you upon receipt of the product you do not wish or cannot keep.

In the case of an exchange, the new item(s) will be shipped within the timeframes indicated on their product pages and the shipping costs will be borne by AGENCE YOU ARE ME.
In the case of a refund, in accordance with Article L.121-20-1 of the Consumer Code, it will be processed by AGENCE YOU ARE ME within 30 days following the receipt of the package and will cover the total amount paid by the buyer (excluding shipping fees).
In the case of a credit note, AGENCE YOU ARE ME will provide the buyer with a “store code” valid for 4 months from its issuance date, corresponding to the amount of the returned item(s).
If the amount of the new item is less than the value of the credit note, AGENCE YOU ARE ME will refund the difference to the buyer. If the amount is greater than that of the credit note, then the buyer will have to pay the difference.

Article 9: Warranties

You benefit from the provisions of the legal warranty against hidden defects.
However, AGENCE YOU ARE ME cannot be held liable for defective products within the meaning of Law No. 98-389 of May 19, 1998, concerning the products sold on its website agenceyouareme.com, as it is only a reseller and not the manufacturer. For this reason, in the event of invoking this liability, we will provide you with all the necessary information for the proper conduct of your procedure.

Article 10: Use of the Website

Under no circumstances are you allowed to download, reproduce, copy, modify, sell, or exploit all or part of the website agenceyouareme.com without our express written permission. You would be exposing yourself to legal action.

Article 11: Protection of Personal Data

We are committed to protecting your personal data. All personal data concerning you that you provide to us is processed with the strictest confidentiality, in accordance with the provisions of Law No. 78-17 of January 6, 1978, regarding data processing, files, and freedoms.
You have the right to access, modify, rectify, and delete the information concerning you. You can exercise these rights by contacting us directly by email at contact@agenceyouareme.com.

Article 12: Governing Law and Jurisdiction

These general terms and conditions of sale are subject to French law.
Any disputes relating to the formation, execution, and termination of the contractual obligations between You and Us that cannot be settled amicably will be subject to the jurisdiction of the Commercial Court of Arras.